New Opportunities for Governments and Citizens
Citizens across the world increasingly turn to mobile technology as their main source for news, information and connecting with others.
These advances in technology are also raising citizens’ expectations on how to connect with their government. Long lines to receive governmental services are perceived as outmoded or even repressive. Governments must reach out to citizens in innovative ways in order to streamline administrative processes, facilitate accessibility and improve the quality of their services, including law enforcement.